First Class Travelers LLC Is scheduled to start operations early Summer of 2016. We will start Interviewing Potential Candidates to fill the available positions Spring of 2016. If you have what it takes to become part of a Safe, Courteous, Disciplined, Professional, Winning, and Growing team, complete the online application.

First Class Travelers LLC. is an equal opportunity employer, and select the most qualified individuals based on job related qualifications for the positions needed to be filled.

View Job/Job Code Job Title Home Base Location Positions Available Need Experience Position Status
D49-9092 Motor Coach Operator North Jersey 8 YES Full time Open

First Class Travelers LLC. Motor Coach Operator Job Description

As a Motor Coach Operator for First Class Travelers LLC. You will ALWAYS display a High Level of Safety and Professionalism.

Duties:

Motor coach drivers operate 40 to 45’ long buses or other company vehicles to transport passengers for scheduled runs, trips and tours. Drivers must follow predetermined routes to collect and drop off passengers. Drivers are responsible for the safety of the passengers and must observe all traffic laws. As a driver you will also serve as customer service representatives. The job requires drivers to operate vehicles for several hours, depending on how long the scheduled is. Drivers inspect the coach for safety and ensure that maintenance is performed at scheduled intervals. Coach drivers also maintain records.

Work Environment

Drivers operate large vehicles on congested city streets and or over long stretches of highway. The job requires physical strength. Fatigue is a major safety factor among all drivers, who must stay alert and aware of their limits. Operators drive in 4 seasons of weather, including rain and snow. Drivers may face unruly or intoxicated passengers. Dealing with passenger complaints is common. The job often takes operators away from home for long hours or for days.

Requirements:

  • Must be 25 or older or turning 25 before training is completed
  • Must handle passengers baggage
  • Must have Class A or B CDL with passenger & air brake endorsement
  • 5-years prior commercial driving experience
  • Clean driving record
  • Possess good people Skills
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Present a Professional image, clean cut and well groomed
  • Must be willing to drive early mornings and or late nights
  • Must pass a physical examination
  • Must pass a background check
  • Must pass drug test
  • Must Be willing to work weekends, holidays, nights, and days
  • Legal right to work in the United States
  • High school diploma or GED equivalent

Reliability, punctuality attendance is an essential function of this position. If all of the above sounds like something for you, we welcome you to complete the on-line application and a Pre, welcome to the First Class Travelers LLC. Family.

First Class Travelers LLC. Management Team

M49-3031 Diesel Mechanic North Jersey 2 YES Full time Open

First Class Travelers LLC. Diesel Mechanic Job Description

Diesel Mechanic Job Responsibilities:

  • Determines vehicle condition by conducting inspections and diagnostic tests
  • Identifying worn and damaged parts
  • Keep equipment available for use by completing preventive maintenance schedules
  • Installing component and part upgrades
  • Completing winterization procedures. Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems, such as, power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics; completes machine shop operations; making adjustments and alignments including bearing loads, gear tooth contact, valve mechanisms, governors, oil systems, control linkages, clutches, and traction units.
  • Verifies vehicle performance by conducting test drives; adjusting controls and systems.
  • Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintains vehicle records by annotating services and repairs.
  • Keeps shop equipment operating by following operating instructions
  • Troubleshooting
  • Contains costs by using warranty
  • Valuating service and parts options.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

Updates job knowledge by participating in educational opportunities; reading technical and regulation publications. Enhances maintenance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Diesel Mechanic Skills and Qualifications:

Must have own tools, Must Know A/C and Heating systems well, Mechanical Inspection Tools, Technical Understanding, Attention to Detail, Dependability, Thoroughness, Verbal Communication, Documentation Skills, Inventory Control, Job Knowledge, TIG, Stick, Mig Welding skills is a plus.

  • Must have class A or B CDL license or permit
  • Legal right to work in the United States
  • High school diploma or GED equivalent
  • Reliable, punctual attendance is an essential function of the position
  • High school diploma or GED equivalent
  • Understand and carry out both written and oral instructions.
  • Reporting to work mentally and physically fit to perform safely, responsibly, productively and reliably.
  • Able to lift 60 lbs. or more.
  • Perform physical labor to include lifting, pulling, bending, twisting, stooping, reaching, stretching and working for long period standing or walking, climbing up and down step.
  • Properly select, mix and apply cleaning agents appropriate.
  • Able to work with and without direct supervision.
  • iMaintain cooperative working relationships through the use of courtesy and respect with others.
  • Must speak read and write English
  • Being bilingual is a plus
  • Must pass drug test
  • Must be willing to work holidays weekends nights or days
  • Must be willing to work over time if needed
  • Must be 18 or older

First Class Travelers LLC. Management Team

R43-6011 Secretary North Jersey 1 YES Full time Open

First Class Travelers LLC. Secretary Job Description

Secretary Job Duties:

  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
  • Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, and travel.
  • Greeting customers, in person or on the telephone; answering or referring inquiries.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting information.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Keeps equipment operational by following manufacturer instructions and established procedures.
  • Secures information by completing database backups.
  • Maintains technical knowledge by attending educational workshops; reading secretarial publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Keeping work areas clean and presentable.

Secretary Skills Needed:

Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Typing, Verbal Communication.

Education and Qualifications:

  • High school graduate.
  • Degree in any field from an accredited institution would is preferred but not mandatory.
  • Relevant training or certification in office administration is an added advantage
  • Must be willing to work over time if needed
  • Legal right to work in the United States
  • Must be able to read, speak, and write English
  • Being bilingual is a plus
  • Reliable, punctual attendance is an essential function of the position
  • Present a Professional image
  • Well groomed
  • Must be 25 or older
  • Possess good people Skills
  • Must display a High Level Professionalism
  • Must pass drug test
  • Must pass a background check

First Class Travelers LLC. Management Team

TEC17-3020 Electro-Mechanical Technicians North Jersey 1 YES Full time Open

First Class Travelers LLC. Electro-mechanical technicians Job Description

Electro-mechanical technicians combine knowledge of mechanical technology with knowledge of electrical and electronic circuits. They install, troubleshoot, repair, and upgrade electronic and computer-controlled mechanical systems, such as robotic assembly machines

Duties:

Electro-mechanical technicians typically do the following:

  • Read schematics, and diagrams to determine the method and sequence of assembly of a part, machine, or piece of equipment.
  • Verify dimensions of parts, using precision measuring instruments, to ensure that specifications are met
  • Operate metalworking machines to make housings, fittings, and fixtures
  • Repair and calibrate hydraulic and pneumatic assemblies
  • Test the performance of electro-mechanical assemblies, using test instruments
  • Install electronic parts and hardware, using soldering equipment and hand tools

Electro-mechanical technicians solve technical problems in manufacturing, research and development, construction, inspection, sales and maintenance using the principles and theories of science, mathematics and engineering. In quality control, electro-mechanical technicians inspect processes and products, perform tests and gather data. Electro-mechanical technicians set up or build equipment, perform experiments, gather data and record results or help engineers and scientists in other ways. Using computer-aided design and drafting (CADD) equipment, they also assist in design work.

Typically, electro-mechanical technicians perform similar tasks as engineers, combining understanding of mechanical engineering technology with that of electrical and electronic circuits. They create, develop, test and build computer-controlled and electronic mechanical systems. For example, they may work wheelchair lifts assemblies, or they may operate these machines in other worksites and factories. Their works sometimes overlaps that of mechanical engineering technicians and electronic engineering technicians.

Requirements Education:

Electro-mechanical technicians need at least an associate’s degree or a postsecondary certificate.

Electro-Mechanical Technicians Qualifications:

Must have own tools, Must Know A/C and Heating systems well, Mechanical Inspection Tools, Technical Understanding, Attention to Detail, Dependability, Thoroughness, Verbal Communication, Documentation Skills, Inventory Control, Job Knowledge.

  • Legal right to work in the United States
  • Associate’s degree or a postsecondary certificate
  • Reliable, punctual attendance is an essential function of the position
  • Understand and carry out both written and oral instructions.
  • Reporting to work mentally and physically fit to perform safely, responsibly, productively and reliably.
  • Able to lift 30 lbs. or more.
  • Perform physical labor to include lifting, pulling, bending, twisting, stooping, reaching, stretching and working for long period standing or walking, climbing up and down step.
  • Able to work with and without direct supervision.
  • Maintain cooperative working relationships through the use of courtesy and respect with others.
  • Must speak read and write English
  • Being bilingual is a plus
  • Must pass drug test
  • Must pass a background check
  • Must be willing to work holidays weekends nights or days
  • Must be willing to work over time if needed
  • Must be 21 or older
  • DC/AC circuits
  • Digital electronics
  • Hydraulics
  • Programmable logic
  • Electrical generators and power systems

First Class Travelers LLC. Management Team

C53-7061 Bus Cleaner North Jersey 3 NO Full time Open

First Class Travelers LLC. Bus Cleaner Job Description

RESPONSIBILITIES:

  • Clean bus exterior with pressure washer.
  • Scrubbing, washing with water and cleaning agents, sweeping, and dumping waste tanks.
  • Clean bus interior and lavatory. May include scrubbing, washing with water and cleaning agents, sweeping, and dumping waste tanks.
  • Sweep and mop baggage compartments. Lifting up to 40 lbs.
  • Walking and standing most of the work shift.
  • Restock supplies on bus, including garbage bags, toilet tissues, wet naps, hand sanitizers, etc…
  • Performs any other management requests or directives as requested

QUALIFICATIONS

  • High School or equivalent
  • Understand and carry out both written and oral instructions.
  • Reporting to work mentally and physically fit to perform safely, responsibly, productively and reliably.
  • Able to lift 40 lbs. or more.
  • Perform physical labor to include lifting, pulling, bending, twisting, stooping, reaching, stretching and working for long period standing or walking, climbing up and down step.
  • Properly select, mix and apply cleaning agents appropriate.
  • Able to work with and without direct supervision.
  • Maintain cooperative working relationships through the use of courtesy and respect with others.
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Must pass drug test
  • Must pass a background check
  • Must be willing to work holidays weekends nights or days
  • Must be willing to work over time if needed
  • Must be 18 or older

First Class Travelers LLC. Management Team

S39-1012 Maintenance Supervisor North Jersey 1 YES Full time Open

First Class Travelers LLC. Maintenance Supervisor Job Description

Duties of a Maintenance Supervisor:

Planning and overseeing the work of maintenance staff to ensure safe and efficient operations of the facility. The maintenance staff is tasked with the upkeep of the shop, as well as upkeep of all the company vehicles, shop tools and machinery needed to operate and maintain the facility. In addition to directing the work of subordinates, the maintenance supervisor may also be required to perform complex preventive maintenance, overhaul and repair services of on buses, light and heavy company vehicles, mechanical equipment and other gasoline and diesel driven motors as needed.

Confirm and record the receipt of shipments, prepare items for shipping, and load and unload trucks. Also responsible for managing the inter-departmental transport of materials. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Reports to a manager or head of department.

  • Services include changing oil, air filters, fuel filters, fan belts, radiator hoses, and sparkplugs; inspects, adjusts and replaces necessary parts; tunes and adjusts engines.
  • Repairs and welds automotive bodies; removes, repairs and replaces component parts or assembles automotive systems.
  • Inspects and performs brake repairs, including the replacing of the master brake cylinder, brake pads, calipers, fluid lines; replaces or repairs clutch on manual transmissions.
  • Maintains and calibrates shop tools, machinery and equipment; completes service orders to document parts and labor used in service and repair activities.
  • Must be able to respond to emergency and after-hour calls on nights, weekends and holidays.
  • Obtains oral and written quotes in the procurement process of parts, materials, and equipment according to Company policies.
  • Responsible for ensuring all work and activities are performed safely and in accordance with Company policies.
  • Must function in severe weather conditions and have the ability to respond to hazardous/risky situations and perform mitigation efforts in emergencies.
  • Trains and instructs other employees on the safety and proper use of various pieces of equipment and proper maintenance procedures.
  • Performs as lead worker while working on, assigning, directing, and monitoring the work of the crews.
  • May perform manual labor associated with maintenance.
  • May perform duties of a subordinate position if needed.
  • Tests the operation of buses and other company vehicles upon completion of repairs to ensure proper functioning and safe operating condition.
  • Ensures the safe and proper operation of trades tools and power equipment; adheres to prescribed safety standards and regulatory requirements.
  • Performs major repairs replacing major components such engines, brakes, heating and air conditioning systems, drive trains and transmissions; includes disassembling, inspecting, and replacing or repairing worn or broken parts and components.
  • Maintains current knowledge of trends and developments in the field for application to functional areas of responsibility.
  • Coordinates, assists, instructs and reviews the work of journeyman Mechanics.
  • Completes all required paperwork to include work orders and monthly reports

Requirements:

  • Must be 25 years of age or older
  • Must have Class A or B CDL with passenger & air brake endorsement
  • Present a Professional image
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Must be willing to work early mornings and or late nights
  • Must pass a background check
  • Must pass drug test
  • Must Be willing to work weekends, holidays, nights, and days
  • Legal right to work in the United States
  • High school diploma or GED equivalent
  • Must have own tools

First Class Travelers LLC. Management Team

S39-1013 Driver Supervisor / Dispatcher North Jersey 1 YES Full time Open

First Class Travelers LLC. Driver Supervisor / Dispatcher Job Description

Job Requirements:

  • Driver supervisors need strong planning skills.
  • Manage driver fatigue, for example, must be able to schedule and assign work activities accordingly.
  • When assessing the performance of drivers, the supervisors use analytical skills to detect incompetence or skills-deficiency.
  • Problem-solving skills are also essential.
  • Need skills in records management.
  • Maintain up-to-date records of performance assessments, safety information guidelines, route timetables and training handouts
  • Plan and implement driver training programs. For example, when First Class Travelers hires new drivers, the supervisor may provide classroom and practical instruction.
  • In the classroom, he or she will educate drivers about federal, state and local driving laws and regulations.
  • Enforce company polices.
  • Helps the new drivers to get familiarize with the Company buses and other vehicles.
  • During the hiring process, driver supervisors will help to evaluate the driving skills of applicants and select drivers that are well-suited for the job.
  • Aspiring driver supervisors must be high school graduates with several years of driving experience.
  • Must have CDL or Permit
  • Must have Commercial driving experience.
  • Must be 25 years of age or older
  • Must be able and willing to handle passengers baggage if needed
  • Must have prior supervising experience
  • Possess excellent people Skills
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Present a Professional image, clean cut and well groomed
  • Must pass a background check
  • Must be willing to work holidays weekends nights or days
  • Must pass drug test

First Class Travelers LLC. Management Team

A13-1161 Marketing North Jersey 1 YES Full time Open

First Class Travelers LLC. Marketing Job Description

Duties and Responsibilities:

  • The sales and marketing executive is responsible for bringing in the revenue of the company. It is his/her job to market and sell the service to the customer and garner profits.
  • Take part in developing the marketing strategy of the product with the help of other departments of the company.
  • Help in product placement.
  • Deal directly with end consumers if the need arises.
  • He/she has to deal directly with end consumers if the need arises.
  • Coordinate all promotional, marketing and advertising activities.
  • Take part in customer feedback surveys and work out ways to garner higher profits.
  • Has to regularly liaison with advertising and media.
  • Reach the target sales set up by management.
  • Take part in sales meetings and present reports about the sales and marketing figures.
  • Be involved in pricing strategy.

Skills and Specifications:

  • A sales and marketing executive needs to possess excellent verbal and written communication skills to succeed in this profession.
  • Have very good selling skills and should have a pleasing personality.
  • Should be persuasive, adaptable, innovative and problem – solving.
  • Should have good formal presentation skills as he/she may have to present the service to a group of people.
  • Stress-tolerance levels should be high as this profession is highly competitive.

Education and Qualifications:

A professional degree in business or marketing is highly desirable for sales and marketing executives. Alternatively, a Bachelor’s degree in any stream is the minimum educational qualification required.

  • Must pass drug test
  • Must pass back ground check
  • Must Be willing to work weekends, holidays, nights, and days
  • Must display a High Level Professionalism.
  • Must be 24 years of age or older
  • Possess excellent people Skills
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Present a Professional image,
  • Well groomed

First Class Travelers LLC. Management Team

TA53-6061 Travel Attendant North Jersey 8 NO Full time Open

First Class Travelers LLC. Travel Attendant Job Description

First Class Travelers Travel Attendants provide services to ensure the safety and comfort of passengers on it buses.

The T/A has a very important position.

Duties:

  • Announce safety and emergency procedures such as the use of emergency hatches and windows in the motor coach.
  • Answer passengers' questions about the trip, weather, travel routes and services, arrival times, and/or schedules, collecting tickets.
  • Assist passengers in placing carry-on luggage, garment in overhead compartments, or under-seats.
  • Assist passengers while entering or disembarking the bus.
  • Know emergency procedures, crew coordination, length of travel time,
  • Offer food and or beverage services to a number of passengers.
  • Check to ensure that food, beverages, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Conduct periodic trips through the bus to ensure passenger comfort, and to distribute reading material, as well as security checks through-out the bus cabin.
  • Determine special assistance needs of passengers such as small children, the elderly, unaccompanied minor or disabled persons.
  • Cleaning the inside of bus in between trips. Putting the seat backs in the up-right position, placing the arm rests in the down position, picking up trash from floor and seats.
  • Direct passengers in case of emergency

The primary job of T/A’s is to keep passengers safe and to ensure that everyone follows security regulations and laws. T/A’s also try to make the trip comfortable and enjoyable for passengers. A T/A’s most important responsibility, however, is to help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to, fighting fires, and directing evacuations.

T/As work primarily in the cabin of the bus except when collecting tickets, assisting passengers entering, or disembarking the bus. T/A’s will deal directly with the public and standing for long periods. Occasionally T/A’s will deal with traffic conditions, which can make providing service more difficult and cause preforming your job a little more harder.

All T/A’s work full time, but they usually have variable schedules. T/A’s often work nights, weekends, and holidays because First Class Travelers operate 7 days per week. A typical on-duty shift is usually about 10 to 11 hours per day. However Traffic, weather and unpredictable condition will play as the main factor in those situations.

  • Attentiveness. T/A’s must be aware of passengers’ needs to ensure a pleasant travel experience. They must also be aware of any security or safety risks.
  • Communication skills. T/A’s should speak clearly, listen attentively, and interact comfortably with passengers and other crew members.
  • Customer-service skills. T/A’s should have poise, tact, and resourcefulness to handle stressful situations and meet passengers' needs.
  • Decision-making skills. T/A’s must be able to act decisively in emergency situations.
  • Physical stamina. T/A’s may need to lift baggage and stand and walk for long periods.

T/A’s should present a professional appearance and not have visible tattoos, body piercings, or an unusual hairstyle or makeup.

All T/A’s must have at least a high school diploma or the equivalent. Prospective T/A’s need previous work experience in customer service. Applicants must be at least 24 years old, eligible to work in the United States, and pass a background check.

  • Must pass drug test
  • Must pass back ground check
  • Must Be willing to work weekends, holidays, nights, and days
  • Must display a High Level Professionalism.
  • Must be 24 years of age or older
  • Must be able and willing to handle passengers baggage
  • Must be able to read, write, and speak English
  • Possess excellent people Skills
  • Being bilingual is a plus
  • Present a Professional image,
  • Well groomed

First Class Travelers LLC. Management Team

CS41-3041 Customer Service / Ticket Agent Boston, MA. 2 NO Full time Open

First Class Travelers LLC. Customer Service / Ticket Agent Job Description

Ticket Agents Basic Duties:

  • Accept tickets from passengers at bus stations.
  • Make sure that the name on the ticket matches the name on a passenger's identification,
  • Report any suspicious behavior
  • Help passengers check baggage
  • Issue boarding passes
  • Ensure that passengers board transportation in an orderly manner
  • Assist passengers who need help boarding
  • Help Drivers, and TA’s if needed or asked
  • Answering questions from those who need directions
  • Assist passengers that missed their bus with in company guide lines.
  • Keeping work area clean and presentable
  • Able to work with computers
  • Always maintaining a professional attitude under stress

Ticketing agents deal with planning schedules for customers and helping them reach their destination via the best route. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers

Necessary Skills:

Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. The best ticketing agents can solve problems quickly and easily placate angry customers. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Must be well-groomed and well-dressed. Ticketing agents need the equivalent of a high school diploma before being considered for the job.

  • Must display a High Level Professionalism
  • Must be able and willing to handle passengers baggage if needed
  • Possess excellent people Skills
  • Must be able to read, speak, and write English
  • Being bilingual is a plus
  • Present a Professional image
  • Must be 21 years of age or older
  • Well groomed
  • Must pass a background check
  • Must pass drug test

First Class Travelers LLC. Management Team

CS41-3041 Customer Service / Ticket Agent Washington, D.C. 2 NO Full time Open

First Class Travelers LLC. Customer Service / Ticket Agent Job Description

Ticket Agents Basic Duties:

  • Accept tickets from passengers at bus stations.
  • Make sure that the name on the ticket matches the name on a passenger's identification,
  • Report any suspicious behavior
  • Help passengers check baggage
  • Issue boarding passes
  • Ensure that passengers board transportation in an orderly manner
  • Assist passengers who need help boarding
  • Help Drivers, and TA’s if needed or asked
  • Answering questions from those who need directions
  • Assist passengers that missed their bus with in company guide lines.
  • Keeping work area clean and presentable
  • Able to work with computers
  • Always maintaining a professional attitude under stress

Ticketing agents deal with planning schedules for customers and helping them reach their destination via the best route. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers

Necessary Skills:

Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. The best ticketing agents can solve problems quickly and easily placate angry customers. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Must be well-groomed and well-dressed. Ticketing agents need the equivalent of a high school diploma before being considered for the job.

  • Must display a High Level Professionalism
  • Must be able and willing to handle passengers baggage if needed
  • Possess excellent people Skills
  • Must be able to read, speak, and write English
  • Being bilingual is a plus
  • Present a Professional image
  • Must be 21 years of age or older
  • Well groomed
  • Must pass a background check
  • Must pass drug test

First Class Travelers LLC. Management Team

S39-1014 Customer Service Supervisor Boston, MA. 1 YES Full time Open

First Class Travelers LLC. Customer Service Supervisor Job Description

Job Duties:

Supervises and coordinates activities of personnel engaged in

  • Selling tickets for scheduled buses.
  • Instructs and trains agents.
  • Adjusts / handle any disputes between customers and agents.
  • Prepares reports, such as volume of ticket sales and cash received.
  • Maintains records on data.
  • Plans, prepares, and devises work schedules, according to budgets and workloads
  • Observes and evaluates workers' performance.
  • Issues instructions and assigns duties to workers.
  • Trains and instructs employees.
  • Communicates with other departments and management to resolve problems and expedite work.
  • Interprets and communicates work procedures and company policies to staff
  • Helps workers in resolving problems and completing work.
  • Resolves complaints and answers questions of customers regarding services and procedures
  • Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors
  • Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports
  • Makes recommendations to management concerning staff and improvement of procedures.
  • Plans and develops improved procedures. Requisitions or purchases supplies.

Requirements:

  • Aspiring Customer Service Supervisors must be high school graduates with 2 years or more supervising experience.
  • Must be 25 years of age or older
  • Must be able and willing to handle passengers baggage
  • Possess excellent people Skills
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Present a Professional image, clean cut and well groomed
  • Must pass a background check
  • Must pass drug test

First Class Travelers LLC. Management Team

S39-1014 Customer Service Supervisor Washington, D.C. 1 YES Full time Open

First Class Travelers LLC. Customer Service Supervisor Job Description

Job Duties:

Supervises and coordinates activities of personnel engaged in

  • Selling tickets for scheduled buses.
  • Instructs and trains agents.
  • Adjusts / handle any disputes between customers and agents.
  • Prepares reports, such as volume of ticket sales and cash received.
  • Maintains records on data.
  • Plans, prepares, and devises work schedules, according to budgets and workloads
  • Observes and evaluates workers' performance.
  • Issues instructions and assigns duties to workers.
  • Trains and instructs employees.
  • Communicates with other departments and management to resolve problems and expedite work.
  • Interprets and communicates work procedures and company policies to staff
  • Helps workers in resolving problems and completing work.
  • Resolves complaints and answers questions of customers regarding services and procedures
  • Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors
  • Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports
  • Makes recommendations to management concerning staff and improvement of procedures.
  • Plans and develops improved procedures. Requisitions or purchases supplies.

Requirements:

  • Aspiring Customer Service Supervisors must be high school graduates with 2 years or more supervising experience.
  • Must be 25 years of age or older
  • Must be able and willing to handle passengers baggage
  • Possess excellent people Skills
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Present a Professional image, clean cut and well groomed
  • Must pass a background check
  • Must pass drug test

First Class Travelers LLC. Management Team

M38-1000 Operations Manager North Jersey 1 YES Full time Open

First Class Travelers LLC. Operations Manager Job Description

First Class Travelers LLC Operations Manager Job is to ensure the smooth operation of various departments that contribute to the professionalism and keen service of the company. The role of an operations manager is very wide and encompasses many operational areas. While other employees can focus on a specialized area of operation an operations manager typically wears multiple hats and does a bit of just about everything.

  • The operations manager ensures that the machinery and equipment used have the ability to produce good services for the customers at a high acceptable standard.
  • The operations manager also coordinates with the quality assurance personnel to ensure that the service meet a high acceptable standard and generates positive feedback from customers.
  • The operations manager may interact with the employees, prepare reports on the current condition of logistics, and decide on the next course of action.
  • The operations manager may obtain the requirements for logistics and coordinate with the finance department to obtain the necessary approval for the budget.
  • The operations manager ensures that quality equipment are procured within the budget.

The operations manager plays a key role in chalking out the overall operational policy. For example, the operations manager could determine the types of equipment needed to fulfill the organizational quality policy. The operational manager could also formulate suggestions on how to make an optimum use of the resources of the company.

Education and Experience:

  • College degree in business administration, commerce, management, industrial technology or industrial engineering.
  • Industry relevant production experience
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge of business and management principles and practices
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Information technology skills
  • critical thinking and problem solving skills
  • planning and organizing
  • decision-making
  • communication skills
  • persuasiveness
  • influencing and leading
  • delegation
  • team work
  • negotiation
  • conflict management
  • adaptability
  • stress tolerance

Requirements:

  • Must pass drug test
  • Must pass back ground check
  • Must Be willing to work weekends, holidays, nights, and days
  • Must display a High Level Professionalism.
  • Must be 25 years of age or older
  • Must be able and willing to handle passengers baggage if needed
  • Possess excellent people Skills
  • Must be able to read, write, and speak English
  • Being bilingual is a plus
  • Present a Professional image,
  • Well groomed

First Class Travelers LLC. Management Team